Shipping policy

Shipping Policy

At SILENT, we strive to provide fast and reliable shipping to ensure your order reaches you in a timely manner. This Shipping Policy outlines our shipping procedures, including processing times, shipping options, and delivery estimates.

Order Processing:

  • Orders are typically processed and shipped within 2-3 business days of payment verification, excluding weekends and holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information to track your package's delivery status.

Shipping Options:

  • We offer various shipping options to accommodate your needs, including standard shipping and expedited shipping. International soon to follow. 
  • Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided during the checkout process.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, shipping destination, and the selected shipping method.
  • Free shipping may be available for orders that meet a minimum purchase threshold, as indicated on our website or during promotional periods.

Delivery Estimates:

  • Delivery estimates provided at checkout are approximate and are not guaranteed. Actual delivery times may vary depending on factors such as carrier delays, weather conditions, and customs processing for international orders.
  • While we make every effort to ensure timely delivery of your order, we cannot be held responsible for delays beyond our control.

Order Tracking:

  • You can track the status of your order by using the tracking information provided in your shipping confirmation email or by logging into your account on our website.
  • If you have any questions or concerns about the delivery of your order, please contact our customer service team, and we will be happy to assist you.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions or regulations based on their size, weight, or contents. We comply with all applicable shipping regulations and restrictions and reserve the right to cancel orders that cannot be shipped due to these restrictions.
  • We currently do/do not ship to PO boxes, APO/FPO addresses, or international destinations. Please check our shipping options and restrictions before placing your order.

If you have any questions or need further assistance regarding our Shipping Policy, please contact us at SILENT.